General Mills

The best workforce strategy for the future

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Project Type:

Insourcing Strategy and Analytics Support

Client:

General Mills - World’s largest consumer foods manufacturer

Sector:

Food Manufacturing

The Issues

Underperforming program with performance metrics declining by the day
Value of the managed service provider (MSP) model questioned at multiple levels of the organization
Discussions on whether the program should be insourced or stay outsourced with an MSP
Strategic goal to expand into other non-employee categories and enable unified workforce management

The Solutions

Conducted cost-benefit analysis to evaluate insource versus MSP outsource
Reviewed program metrics and identified critical areas of focus to improve
Created a 3-year roadmap
Designed governance model and standard operating procedure (SOP) to support in-sourcing decision
Designed program visibility, reporting strategy, and dashboards

The Results

Reporting strategy and dashboards to include:

Business review
Cost savings
Program performance
Operations
Supplier scorecard

Next Steps

Exercise facilitated leadership to decide the best workforce strategy for the future

How did The Client benefit?

Data-driven decision to insource program & operations management, leveraging Brightfield TDX

Implemented internal program management team to support and deliver on business outcomes

Ongoing analytics and predictions on cost and quality management through TDX

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