General Mills

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Project Type:
Insourcing Strategy and Analytics Support
Client:
General Mills - World’s largest consumer foods manufacturer
Sector:
Food Manufacturing

The Issues

  • Underperforming program with performance metrics declining by the day
  • Value of the managed service provider (MSP) model questioned at multiple levels of the organization
  • Discussions on whether the program should be insourced or stay outsourced with an MSP
  • Strategic goal to expand into other non-employee categories and enable unified workforce management

The Solutions

  • Conducted cost-benefit analysis to evaluate insource versus MSP outsource
  • Reviewed program metrics and identified critical areas of focus to improve
  • Created a 3-year roadmap
  • Designed governance model and standard operating procedure (SOP) to support in-sourcing decision
  • Designed program visibility, reporting strategy, and dashboards

The Results

Reporting strategy and dashboards to include:

  • Business review
  • Cost savings
  • Program performance
  • Operations
  • Supplier scorecard

Next Steps

  • Exercise facilitated leadership to decide the best workforce strategy for the future

How did The Client benefit?

Data-driven decision to insource program & operations management, leveraging Brightfield TDX

Data-driven decision to insource program & operations management, leveraging Brightfield TDX

Implemented internal program management team to support and deliver on business outcomes

Implemented internal program management team to support and deliver on business outcomes

Ongoing analytics and predictions on cost and quality management through TDX

Ongoing analytics and predictions on cost and quality management through TDX

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