Customer Success Specialist – MSP Accounts

Position Description
At Brightfield, the customer experience is everything. Customer Success Specialists (CSS) are the cornerstone of ensuring positive customer outcomes from our market-leading Talent Data Exchange (TDX) SaaS platform to drive customer value, adoption, and satisfaction. This role focuses on Brightfield’s Managed Service Provider (MSP) accounts, our largest and most complex customers.  MSP program teams use TDX to deliver exceptional market analytics and program insights to their customers.

In this role you’ll oversee a portfolio of MSP accounts where you’ll proactively maximize adoption and promotion of TDX, develop strong relationships with multiple stakeholders from each account including onsite program teams as well as key business executives and decision-makers, and coordinate with internal teams such as account management, help desk, engineering, and training to deliver exceptional and seamless customer experiences.  You will collaborate extensively with a Brightfield Account Manager to identify expansion and cross-selling opportunities, but you do not have specific business development goals or responsibilities.

Ideal candidate will have 1-2 years of experience in customer success, account management, consulting, or other client-facing roles.  However, recent college graduates will be strongly considered.  Ideal candidates will also have exposure to SaaS-based solutions, such as: workforce analytics, Vendor Management Systems (VMS), Applicant Tracking Systems (ATS), or HR Information Systems (HRIS).  Reports to the team lead for the Customer Success MSP channel.

Responsibilities:
Qualifications:
Work Location:

Washington, DC

Qualified candidates should email a cover letter and resume to jobs@brightfield.com

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